Implementation & Support

We set it up. We stay after go-live.

A Synobiz team runs every step of your Mango ERP implementation with yours — from the first requirement meeting to go-live and the support that follows, from India.

Implementation steps

Live on Mango ERP in five steps.

Each step ends with something your team signs off, so nothing moves on until it is right.

  1. 01

    Requirement Study

    We sit with your accounts, purchase, stores and project teams to map how you run projects today, and agree what goes live first.

  2. 02

    Configuration

    Mango ERP is set up around your company: projects, cost codes, approval levels, users and report formats.

  3. 03

    Data Migration

    Your data comes across from Excel, Tally or your current software, and is checked with your team.

  4. 04

    Training

    Role-wise training at your office and online.

  5. 05

    Go-Live

    Live transactions start with Synobiz on hand, then ongoing support.

Data migration

Bring your data across — from Excel, Tally or other software

We move the data you need to start working in Mango ERP, and check it with your team before go-live.

  • Masters — projects, cost codes, vendors, customers, items
  • Opening balances from your books
  • Open orders, stock and pending bills
  • A check with your team before anything goes live

Discuss the data to migrate with Synobiz during the requirement study.

Training

Training at your office, and online

Each team learns the screens it will use every day, on your own data where possible.

On-site

At your head office or site office, for accounts, purchase, stores and project teams.

Online

Live sessions for teams at other sites and for refreshers after go-live.

After go-live

Support from India.

Support channels

Discuss your annual support plan

Agree the scope with Synobiz, including the support your teams need:

  • Helpdesk by phone, email and WhatsApp
  • Remote help with day-to-day questions
  • Product updates from Mango
  • Help with period and year-end closing
  • Refresher training for new staff
  • Report and approval changes as you grow
FAQ

About implementation.

It depends on how many modules you start with, how many projects are running and how much data comes across. You get a dated plan after the requirement study.

Yes. Data migration is part of every Synobiz implementation. We bring your existing data across from Excel, Tally or your current software, and check it with your team before go-live.

Training is available on-site at your office and online, and is given role by role so each team learns the screens it will use every day.

The Synobiz support team in India, by phone, email or WhatsApp, under your annual support plan.

Yes. Many companies start with a core set — for example budget, purchase, stores and billing — and add modules once the first ones are running. The plan is agreed in the requirement study.

Free demo · No obligation

Plan your implementation.

Tell us how many projects you run and what you use today — we will come back with a plan and a timeline.

Book a Free Demo